Learning how to effectively communicate is possible for everyone. Whether it’s stepping into a volatile situation, having hard conversations with employees/co-workers, or having to navigate a variety of strong personalities in the workplace or at home, this course will provide the necessary tools to boost confidence in handling those situations.
Cost of Conflict
Conflict comes with a steep business cost:
Staff stress, missed work, and burnout
Injuries and liability
Insurance claims and increased costs
Employee turnover and replacement costs
Decreased engagement and morale
Reduction in community and client trust
It doesn’t have to be like this!
Imagine your empowered organization:
Ready and prepared to deal with whatever comes
Staff feel properly equipped when conflict arises
Clients and community recognize and respect your commitment
Less time lost due to injury, stress, burnout
Time and resources redirected back to the important work at hand
Marinda LaBrosse is the Owner and Chief Instructor of Empowering Communication LLC. She has over 20 years of experience in de-escalation and crisis management and has successfully trained more than 7,000 professionals, including security personnel, human resources, doctors, nurses, and other support staff. Her curriculum is built on a wealth of knowledge and practical expertise.
Her rich background includes:
Head training officer at a major metropolitan Level 1 Trauma Center
Director of Security at a private K-12 school
Volunteer corrections officer in a juvenile correctional facility
Referee and head youth soccer coach
De-escalation in mental health crisis situations
Mission Statement:
"To inspire and empower people to reach their full potential through engaging and strategic learning experiences in de-escalation and crisis management.
In-person training offered at your facility is the most impactful kind of experience.
Strategic communication solutions that fit any company and every department.
What is De-escalation and why do I need it?
De-escalation is the practice of reducing tension, conflict, or aggression in a situation. It involves techniques and communication strategies aimed at preventing the escalation of conflicts.
De-escalation is crucial for companies because it aims to reduce the intensity of volatile or potentially dangerous situations. By prioritizing de-escalation, companies can create a calm and constructive work environment, build a positive workplace culture, and ensure that employees feel safe and respected.
Cost of Ineffective Training
Source: Zippia.co “27 US employee turnover statistics[2023]
Average Cost to replace an employee is roughly $30,000-$40,000 per employee
94% of employees stated they needed better training
70% of employees do not feel engaged or connected at work
34% of a disengaged employee’s salary costs a company roughly $16,000 yearly per disengaged employee
Effective and thoughtful training increases productivity and employee engagement
What people are saying
“Marinda LaBrosse is a professional that I trust beyond the shadow of a doubt. Her security-based input on the instructional design of our organization’s de-escalation/personal protection curriculum is absolutely solid and based on creating a culture of safety. The healthcare professionals who have come through the class we designed are safer because of the work that went on between us. The comments in course evaluations from our learners speak for themselves – awesome work on creating a culture of safety! I recommend Marinda LaBrosse without reservation or hesitation to any party that might be interested in working with her. Thank you, Marinda!”
Mark Thompson, BSN, RN-BC, PHN
Professional Development Specialist, RN – Psychiatry
Marinda LaBrosse is a phenomenal educator. Marinda is very knowledgeable surrounding de-escalation and personal safety for employees faced with escalating patients. Marinda takes her time teaching employees to make sure they understand the content being presented and always allows time for questions. I have observed Marinda teaching and also being a part of de-briefing after simulation and the employees truly valued her feedback. I would highly recommend Marinda to any organization looking for an educator to teach personal safety/de-escalation her curriculum would benefit your organization.
Thanks for all you do Marinda educating others.
Evangelist Dr. Michelle Davenport DNP, MSN, PHN, FCN, RN
President Nurses Unit
COGIC Minnesota Jurisdiction
Faith is taking the first step, even when you don't see the whole staircase.
"Dr. Martin Luther King Jr"
At Empowering Communication, creating a supportive and engaging learning environment where everyone can be their authentic self is paramount. Through a blend of innovative teaching methods, customized instruction, and a focus on critical thinking and problem-solving, the aim is to equip people with the skills and knowledge they need to be successful in crisis management.
Education goes beyond a typical classroom setting or an online computer generated class. Learning is more than books and lectures, it is an interactive experience.